DELIVERY & RETURNS

The disruption caused by COVID-19 has resulted in delays to couriers processing and delivering packages. We're working hard to ensure orders can reach you safely as soon as possible but there may be a slight delay to delivery times due to issues outside our control. Contact us if you have any questions.

Delivery

All orders are sent via Royal Mail. You may track your item by using this link.

Where we deliver

We ship worldwide. When placing an international order, please ensure you’ve researched local laws, regulations and any duties or taxes. You are responsible for the payment of import duties and any taxes levied in your country – we do not pay this.

 

UK

Standard Delivery (3-4 working days): £2.49 or free for orders over £40

Free delivery for boxes (3-5 working days): Free

 

EU

Standard Delivery (4-6 working days): £4.99

 

Rest of the world

Standard Delivery (10-15 working days): £14.99

Returns Policy

If for whatever reason you’re not happy with your order, please let us know. For any undamaged and unused product, simply contact us on hello@incensebox.co to arrange a return within 14 days of the date you receive the product. We will exchange it or offer a refund based upon the original payment method. Please note the following products are not eligible for return: incense sticks, incense cones, rope incense, smudging items or any other items which have been partially burned or used. 

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© 2020 The Incense Box Co. All rights reserved. 2021.

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